Refund & Cancellation Policy

FastComply is a brand of KSAN Industries LLP. Registered office: New No. 46, Old No. 70/1, Second Floor, Bazullah Road, T Nagar, Chennai – 600017, Tamil Nadu, India. Phone: +91 99336 61149.

Service support: support@fastcomply.com. Billing and refunds: billing@fastcomply.com. Privacy requests: privacy@fastcomply.com. Legal matters and complaint escalation: legal@fastcomply.com.

Grievance contact: Madhavan, General Manager, KSAN Industries LLP. Email: legal@fastcomply.com. Phone: +91 99336 61149. Written complaints may also be sent to the registered office above, addressed to the grievance contact.

The invited pilot provides six free calendar months from organisation activation. No payment is required, no card is requested and no automatic paid conversion occurs. There is no subscription payment to refund during this period.

A paid order will identify the service, billing period, INR price, applicable GST, usage limits and any renewal instruction before you confirm. Until paid checkout is activated, published future prices are indicative and no payment should be sent to obtain early access.

Request cancellation at billing@fastcomply.com from the registered account email, identifying the organisation and order. Do not include passwords or full payment credentials. We will acknowledge within two business days and confirm cancellation within five business days. Where a subscription exists, cancellation stops future renewals; access continues to the end of the paid term unless you ask otherwise or a lawful suspension applies.

Cancelling a subscription is separate from requesting deletion or exporting books. An authorised recurring payment mandate, if introduced, can also be cancelled through the relevant provider’s supported process.

For an erroneous duplicate charge, payment without service activation, or a material failure to supply the purchased service that we cannot remedy, contact billing@fastcomply.com with the payment reference. We will assess the request within seven business days after receiving the necessary information. Statutory refund rights apply irrespective of this policy.

For a first paid subscription, you may request a refund within seven calendar days of purchase. Approved refunds are initiated to the original payment method within seven business days; bank or gateway settlement can take a further five to ten business days. We will share the reference and assist with delays.

After that first-purchase window, change-of-mind cancellations normally do not receive a pro-rata refund for a used subscription term, except where required by law, promised in the order or approved for a service failure. A failed or pending payment is checked against the provider’s final status; we do not ask you to pay again merely because the browser did not show success.

If a refund or cancellation is unresolved, email legal@fastcomply.com with your support reference. This policy does not prevent a complaint to your payment provider, bank, regulator or competent consumer forum.